Webhooks

Events & payloads

The exact requests Daffy Voice sends to your server: the call.result event from a workflow's Send results step, and the end-of-call and prefetch webhooks set on an AI employee.

call.result

Sent by a workflow's Send results step, once per call attempt that the step is set to report. See Send results to your tools for setup.

Headers

Request headers

POST /ubiq/results HTTP/1.1
Content-Type: application/json
User-Agent: UBIQ-Workflows/1
X-Ubiq-Signature: t=1791625380,v1=5f1c3e0a9b7d2c4e6f8a0b1c2d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e

X-Ubiq-Signature is present only when the step has a signing secret. See Verifying signatures.

Example: answered call

call.result

{
  "event": "call.result",
  "workflow": { "id": "8d0f6a52-3c1e-4b7a-9e21-5f4c3b2a1d0e", "name": "October EMI reminders" },
  "run_id": "c2b9e7a1-0f3d-4c6b-8a5e-7d1f2e3c4b5a",
  "call_id": "4a7e1c9b-2d3f-4e5a-8b6c-0d1e2f3a4b5c",
  "called_at": "2026-10-10T09:42:17.512340+00:00",
  "attempt": 1,
  "contact": {
    "name": "Rahul Sharma",
    "phone": "+919876543210",
    "loan_id": "LN-20417",
    "amount_due": "4500"
  },
  "result": {
    "answered": true,
    "outcome": "Promised to pay",
    "outcome_key": "promise_to_pay",
    "call_status": "completed",
    "note": "Salary is delayed this month; will pay on the 15th.",
    "objection": "salary delayed",
    "promise_date": "2026-10-15",
    "promise_amount": 4500,
    "callback_at": null,
    "details": { "Preferred payment method": "UPI" },
    "summary": "Rahul confirmed the EMI and promised to pay ₹4,500 by 15 October via UPI.",
    "duration_sec": 74
  },
  "row": {
    "Called at": "2026-10-10T09:42:17.512340+00:00",
    "Name": "Rahul Sharma",
    "Phone": "+919876543210",
    "Answered": "Yes",
    "Outcome": "Promised to pay",
    "Note": "Salary is delayed this month; will pay on the 15th.",
    "Promise date": "2026-10-15",
    "Promise amount": 4500,
    "Callback at": "",
    "Preferred payment method": "UPI",
    "Duration (sec)": 74,
    "Workflow": "October EMI reminders"
  }
}

Example: no answer

call.result

{
  "event": "call.result",
  "workflow": { "id": "8d0f6a52-3c1e-4b7a-9e21-5f4c3b2a1d0e", "name": "October EMI reminders" },
  "run_id": "c2b9e7a1-0f3d-4c6b-8a5e-7d1f2e3c4b5a",
  "call_id": "9b3c5d7e-1f2a-4b6c-8d0e-2f4a6b8c0d1e",
  "called_at": "2026-10-10T09:44:03.118201+00:00",
  "attempt": 2,
  "contact": { "name": "Priya Nair", "phone": "+919812345678" },
  "result": {
    "answered": false,
    "outcome": null,
    "outcome_key": null,
    "call_status": "no_answer",
    "note": null,
    "objection": null,
    "promise_date": null,
    "promise_amount": null,
    "callback_at": null,
    "details": {},
    "summary": null,
    "duration_sec": null
  },
  "row": {
    "Called at": "2026-10-10T09:44:03.118201+00:00",
    "Name": "Priya Nair",
    "Phone": "+919812345678",
    "Answered": "No",
    "Outcome": "no_answer",
    "Note": "",
    "Promise date": "",
    "Promise amount": "",
    "Callback at": "",
    "Duration (sec)": "",
    "Workflow": "October EMI reminders"
  }
}

Top-level fields

eventstring

Always call.result.

workflowobject

The workflow's id and name.

run_idstring

The ID of the workflow's calling run. test for a test delivery.

call_idstring | null

The call's ID, matching the call in Call logs. null when no call was placed, and for a test delivery.

called_atstring | null

When the call started (ISO 8601, UTC).

attemptinteger

Which dial attempt this was for the contact: 1 for the first call, 2 for the first retry, and so on. It is not a delivery retry counter.

contactobject

Every field from your list or API request (values as text; fields starting with _ are removed), plus name and phone.

resultobject

The structured result — see below.

rowobject

The same result as one flat row of column → value — see below.

testboolean

Present and true only on deliveries from Send a test.

result

answeredboolean

True when the call connected and has a duration. False for no answer, busy, voicemail, machine, failed, cancelled and dial errors.

outcomestring | null

The outcome label from your workflow, e.g. Promised to pay. null when the call wasn't classified (usually unanswered calls).

outcome_keystring | null

The outcome's stable key, e.g. promise_to_pay. Use this in code; labels can be renamed.

call_statusstring | null

How the attempt ended, e.g. completed, no_answer, busy, voicemail, failed. If a workflow action already re-queued the contact, it can read requeued.

notestring | null

A short note from the AI's review of the call.

objectionstring | null

A 1–4 word objection the person raised, e.g. too expensive.

promise_datestring | null

Date the person committed to pay by, YYYY-MM-DD.

promise_amountnumber | null

Amount the person committed to pay.

callback_atstring | null

When the person asked to be called back, YYYY-MM-DDTHH:MM in the workflow's local time.

detailsobject

Details your AI employee captured (set in Outcomes & captured details), keyed by label. Empty values are left out.

summarystring | null

A one- or two-sentence summary of the call.

duration_secinteger | null

Call length in seconds.

row

columnsobject

In this order: Called at, Name, Phone, Answered (Yes/No), Outcome (the label, or the call status when there is none), Note, Promise date, Promise amount, Callback at, one column per captured detail, Duration (sec), Workflow. Missing values are empty strings.

Timing

For answered calls, Daffy Voice waits for the transcript and the AI review before sending, so the result usually arrives shortly after the call ends. Unanswered attempts are sent immediately. A contact who is retried produces one call.result per attempt the step reports.

End-of-call

Sent by an AI employee with an End-of-Call Webhook URL, after every call it handles — inbound, outbound, workflow and website widget calls alike.

Method POST, header Content-Type: application/json.
No signature header and no event name in the body.

end-of-call

{
  "call_id": "4a7e1c9b-2d3f-4e5a-8b6c-0d1e2f3a4b5c",
  "duration_sec": 74.3,
  "transcript": [
    { "role": "agent", "text": "Hi Rahul, this is Riya from Acme Finance. Is this a good time?" },
    { "role": "user", "text": "Yes, go ahead." },
    { "role": "agent", "text": "Your EMI of ₹4,500 was due on the 5th. When can you pay it?" },
    { "role": "user", "text": "By the 15th, my salary is late." }
  ],
  "outcome": "neutral"
}

Fields

call_idstring

The call's ID.

duration_secnumber

Call length in seconds, to one decimal place.

transcriptobject[]

The conversation in order. Each turn has role — user (the caller) or agent (your AI employee) — and text.

outcomestring

voicemail when the call reached voicemail; otherwise the caller's overall sentiment: positive, neutral or negative. This is not the workflow outcome — use call.result for that.

Prefetch data

Sent by an AI employee with a Prefetch Data Webhook URL, before each conversation starts.

Request

GET https://crm.example.com/ubiq/prefetch?caller_id=%2B919876543210

Query parameters

caller_idstring

The other party's number in international format, unknown when it isn't available, or web for website widget calls.

Respond with 2xx and any JSON object. Its contents are added to the AI employee's instructions for that call. Details and limits are in the overview.