Account
Billing & usage
Daffy Voice charges for call minutes, not seats. Here's where to see how many minutes you've used and what your calls cost.
How minutes are counted
- Only time while a call is actually connected counts — ringing and unanswered calls don't.
- Minutes are shared across all your AI employees and phone numbers.
- Browser test calls count the same way as phone calls.
See your minutes
The minutes meter at the bottom of the dashboard sidebar shows the minutes used against your account's allowance, with a bar that turns amber as you get close and red when it's used up.
When the allowance is used up
New calls are refused — browser, Twilio and Plivo calls alike — until your account is moved to a plan. Nothing is charged automatically. Send a request through System Settings → Support to change your plan.
See what calls cost
Call Logs shows the spend for the calls you're looking at, and each call's page shows its own cost (AI plus phone time). Phone charges from your own Twilio, Plivo or SIP carrier are billed by that carrier, not by Daffy Voice. See Call logs.
Plans
Plans and prices are listed on the pricing section of the website. For volume pricing or a custom plan, contact the team through Support.