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Getting help
Stuck, or something isn't working the way these docs say? Here's how to reach the UBIQ team.
Send a support request
The fastest way to reach us is from inside the dashboard, where we can see your account.
Open Support
Go to System Settings → Support.
Create a request
Press New request, add a short subject and describe the problem. Include the AI employee, phone number or campaign involved, and roughly when it happened.
Follow it
Every request stays on the Support page with its status — Waiting for reply or Resolved.
What to include
- What you expected to happen and what happened instead.
- For a call problem: the time of the call and the number called. You can find both in Call Logs.
- For an API problem: the endpoint, the HTTP status code and the error message — never your full API key.
Can't log in?
If your company is still waiting for approval, the login page says so — no request is needed, the team reviews every sign-up and you can log in as soon as yours is approved.
Before you write
The FAQ answers the most common questions, and every docs page lists the exact buttons to press.