Telephony

Phone numbers

Import a number you already own from Twilio or Plivo, then attach the AI employee that should answer it.

What you need

Twilio: a Twilio account with a phone number bought in it, plus the Account SID and Auth token from the Twilio Console.
Plivo: a Plivo account with a number rented in it, plus the Auth ID and Auth token from the Plivo Console.

Connecting your own carrier instead? See SIP trunks.

Import a number

Open Phone Numbers
In the dashboard sidebar, open Phone Numbers and click Add a number.
Pick the provider
Choose Twilio or Plivo. A dialog titled Import Twilio Number (or Plivo) opens.
Enter the number and credentials
Type the number in international format, e.g. +919876543210 or +14155550123, an optional name, and your account credentials. Click Import Number.
Check the confirmation
Daffy Voice tries to point the number's incoming calls at itself. If it worked you'll see inbound webhook configured automatically ✓. If not, the message says why — see the next section.

Note

The number must be in E.164 format: a +, the country code, then the number — 8 to 15 digits, no spaces needed. Anything else is rejected with Invalid phone number.

If incoming calls aren't set up automatically

At the bottom of Phone Numbers, the Receiving inbound calls card shows Daffy Voice's inbound webhook URL with a Copy URL button. Paste it as the voice webhook of the number in your Twilio or Plivo console.

Attach an AI employee

On the number's card, choose an AI employee in the Attach an AI employee… menu. The card then shows it as Routed, and calls to that number are answered by that AI employee. Use Detach to stop it answering. You can also change the AI employee, name and location with Edit.

A number with no AI employee doesn't answer

Until an AI employee is attached, the card reads Not answering calls yet and callers won't reach anyone.

Remove a number

Click the delete icon on the number's card and confirm. Incoming calls stop being answered straight away. This removes the number from Daffy Voice only — it stays in your Twilio or Plivo account, and you keep paying the provider for it until you release it there.