Analytics

Choose what to look at

• Pick Last 7 days, Last 30 days, Last 90 days, or your own start and end dates.
• Look at All AI employees together or pick one.

What you see

A one-line summary of the period, then four numbers:

• Calls — how many calls were handled.
• Talk time — total minutes on calls.
• Average call — the typical length of a call.
• Busiest day — the day with the most calls.

Below them, Calls per day charts each day of the period — switch it between the number of calls and talk time — and Calls by day of the week shows which weekdays are busiest. Use it to plan calling hours and staffing for transfers.

Outcomes and cost

Analytics counts calls and time; it does not break down outcomes or spending. For those:

• Call logs — outcome, mood and cost per call, and the spend total for any filter.
• A campaign or workflow's own results — outcomes and details captured across its contacts. See Outcomes & captured details.