DaffyVoice

AI employees

Knowledge base

Give your AI employees the facts they answer from — prices, timings, policies, product details — by uploading documents. Keep the script for how to behave and the knowledge base for what to say.

Add a document

  1. Open Knowledge Base

    In the dashboard, open Knowledge Base and upload a file. Text (TXT), Markdown and PDF files up to 10 MB are accepted.

  2. Link it to an AI employee

    Each document shows Not used yet or Used by with the AI employees it is linked to. You can link it from here, or from the Documents tab on the AI employee's own page.

  3. Test it

    Ask the AI employee a question the document answers, on a test call.

Scanned PDFs don't work

A PDF that is a scanned image has no text to read. If you see “No readable text in this document”, upload a text version instead.

How it's used on a call

  • Small knowledge — if everything linked to the AI employee comes to roughly 24,000 characters or less, it is given to the AI employee in full at the start of the call, with no extra delay.
  • Larger knowledge — the AI employee searches it during the call and uses the parts that match the question.

Tip

Short, focused documents work best. Use clear headings and one topic per section, and write answers the way you would say them on the phone.

Fill the gaps from real calls

When a caller asks something the AI employee couldn't answer, the call's page shows it under Close the loop. Write the right answer and press Add to Knowledge — the next caller who asks gets it.

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