Results
Call logs
Every call your AI employees make or take — inbound, outbound and web — is listed under Call Logs in the dashboard, with its recording, transcript and outcome.
The list
The tiles at the top sum up the calls on screen and follow your filters: Calls, Talk time, Completed (as a percentage) and Spend (AI plus phone costs). Below them, one row per call.
- Search by phone number, AI employee or call ID.
- Filter by result — Completed, Failed, In progress, Missed — or by AI employee.
- More filters narrows by direction, phone or web, outcome, whether it was transferred, call length, dates, phone number or call ID.
- Columns chooses what the table shows.
- Play or download a recording straight from its row.
Export
A single call
Click a row to open the call.
Summary
Its Length, Outcome, the caller's Mood and Cost, plus the Recording and the full Transcript. Copy summary copies a short write-up to paste elsewhere.
Close the loop
Questions the AI employee couldn't answer are listed here. Write the answer and press Add to Knowledge so it knows next time — see Knowledge base.
Call details
The Call ID (with a copy button), who hung up, which tools the AI employee used, its average response time, and a turn-by-turn timeline of the conversation.
Note